About SAP

SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

The company has more than 100 000 employees globally, and its main headquarter is located in Walldorf, Germany. Global VP, Arnold Jung, and about 50 coworkers make up a team responsible for Customer Engagement at SAP. They have their main office at Lysaker, Norway, but are spread out throughout the globe

Three days of leadership training

In 2019, Arnold Jung’s team of SAP global customer engagement had rapidly grown, which created the need for preserving its culture of learning and high performance. With this as a backdrop, 7 key leaders came together in Oslo for 3 days of leadership training.

Their new vision to become “the learning lighthouse” of SAP changed the way Arnold’s team strategically positioned itself in the following 6 months. They improved the way meetings and calls were conducted and focused on communicating value throughout the organization.

The annual survey among SAP employees helps shed some light on the actual impact of the work that has gone into the leadership training.

“We are now being perceived as strategic partners inside SAP and in front of our customers. The results are incredible. From 2018 to 2019 our employee engagement went from 83 to 92, In “vision” we now score 91 of previously 76 and our strategy went from 87 to 93. Only 3 days of training changed a lot.”

– Arnold Jung, Global VP, Head of Customer Engagement SAP




Creating a common culture for leadership and communication.

Creating a future team vision and leadership strategy.

Rapid team growth, doubling in one year, created a need for clear delegation of authority and responsibility.

Individual challanges in 3 areas: Communication, self-confidence and stress management.


Two-hour online awareness session, followed by a one-to-one interview for the whole global leadership team, to locate needs and opportunities.

Three days face-to-face “Human Relations and Communication” – training, at the Norwegian HQ of SAP.

One-to-one coaching sessions to create individual change management plans and scale the newly acquired knowledge and skills into the global team.

Vision of continuation:
Three days of Leadership Training in 2020 on lower levels of leaders and consultants.


Noticeable changes of the annual survey performed by SAPs employees. Scores from Arnold Jung’s team on a scale of 1-100:

“Strategy execution” went from 87 in 2018 to 93 in 2019.

“Culture” from 85 to 90 .

“Vision” from 76 to 91.

“Employee engagement” from 83 to 92.

Perceived as strategic partner for SAP and its customers.

See what some of the participants thought of the leadership training



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